Privacy Policy
1. Introduction
Lumida Productions (“we,” “us,” or “our”) is a Canadian company based in Hamilton. Canada. We are committed to protecting the privacy of our global users. This policy explains how we collect, use, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the General Data Protection Regulation (GDPR).
2. Information we collect
We collect information that identifies you or can be used to identify you (“Personal Information”).
Voluntary Information: Name, email address, and phone number (e.g., when you sign up for a newsletter or contact us).
Automatic Information: IP address, browser type, and usage data collected via cookies and analytics tools
3. Purpose of collection
We collect your data to:
Provide and maintain our services.
Communicate with you regarding updates or inquiries.
Analyze website traffic to improve user experience.
Comply with legal obligations.
4. Consent
By using our website, you consent to the collection and use of your information as described here. For users in the EU/UK, we rely on explicit consent for marketing and legitimate interest for essential site operations. You may withdraw your consent at any time by contacting us.
5. Data transfers (international)
As a Canadian company, your data is stored on servers located in Canada & the USA. Canada is recognized by the European Commission as providing an “adequate level” of data protection. If we transfer data to other jurisdictions, we ensure standard contractual clauses are in place to protect your rights.
6. Third-party sharing
We do not sell your personal information. We may share data with trusted service providers (e.g., [Stripe for payments, Mailchimp for emails]) who are contractually bound to protect your data.
7. Your rights
Depending on your location, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to fix inaccurate information.
Erasure (“Right to be Forgotten”): Request that we delete your data.
Portability: Request a transfer of your data to another service.
8. Security
We use industry-standard SSL encryption and organizational safeguards to protect your data. However, no method of transmission over the internet is 100% secure.
9. Cookie policy
A. Introduction
Lumida Productions (“we,” “us,” or “our”) uses cookies and similar tracking technologies on lumida.ca (the “Site”). This Cookie Policy explains what cookies are, how we use them, and your rights to control our use of them in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec’s Act respecting the protection of personal information in the private sector (Law 25).
B. What are cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site. We also use “web beacons” or “pixels,” which are tiny graphics files that allow us to track usage patterns.
C. Types of cookies we use
We categorize our cookies into five groups. You can manage your preferences for these at any time via our Cookie Settings link in the bottom left corner.
10. Contact our Privacy Officer
If you have questions or wish to exercise your rights, please contact our designated Privacy Officer:
Name/Title: Privacy Officer
Email: privacy@lumida.ca